#55 Returns & Exchanges

AmperArt-55-Returns-Exchanges

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The day after Christ­mas must be as dread­ed to retail­ers as the day after Thanks­giv­ing is wel­come — you know, Black Fri­day, the biggest shop­ping day of the year.

Used to be, before online shop­ping & big box stores, all the depart­ment stores from Sears & Pen­neys (as it used to be called), to Saks & Nord­stroms, had a spe­cial win­dow or room all its own (with a classy, dis­creet sign) that han­dled returns, exchanges & com­plaints. Next to that was the gift wrap­ping ser­vice & lay­away department.

Remem­ber the smell of fresh pop­corn & can­dy when enter­ing your neigh­bor­hood Sears?

Today a cou­ple stores still offer a com­fort­able set­ting for such returns & exchanges (no can­dy or pop­corn, though), but the big box & deep dis­count chains most­ly just have a return counter (with a tacky “Line Starts Here” arrow hang­ing from the ceil­ing) and a  trail of cus­tomers (all “dressed up” in the lat­est Big Box fash­ion) that extends out the door.

So Decem­ber’s Amper­Art #55, Returns & Exchanges, repeats the trip to the same brick-&-mortar store (or the online equiv­a­lent) that Novem­ber’s Amper­Art #54 por­trayed: Stop & Shop (in case you missed it, get tram­pled here). Read More